Company Name: LONGLAND
Contact Person: Regan Du
Address: No.2588 Tian E Dang Road
A. Longland-Design Support.
1) Your Original designs
Our sales will discuss with our clients about the new samples details and confirm, then arrange the new samples and give the clients the updated news about the samples.
2) Our designs
If you choose our new designs, the sales will send the relevant samples to you for quality and handle feel reference.
B. Longland- Sales Support
1) Pre-Sales Support
For each inquiry, we will give the reply within half hour during the normal working time, 12 hours for the unnormal working time.
For each professional scarf inquiry, our sales or merchandisers will help solve within 24 hours.
2) After-Sales Support
For the unnormal order, our custom service will help solve within 24 hours.
For the defective issues from the order, we will help solve within 12 hours, even pay more costs.
C. Longland normal delivery time
Sampling: 15days to 20 days
Production: 45 days to 50 days
*For some urgent order, please let us know in advance, we can adjust the production plan*